Privacy policy
What we collect when you ring or use the form, what we do with it, how long we keep it and how to get it back or have it deleted.
Last updated 1 March 2026
The short version
We collect the least we can get away with: enough to find your house, ring you back and invoice you correctly. We do not sell it, we do not trade it, and we do not send marketing to people who have not asked for it.
Everything below is the longer version, written under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you ring us, use the booking form or ask for a quote, we collect what we need to do the work:
- Your name, phone number and email address
- The address the work is at, and access details if you give them to us
- What you have told us about the fault, including photographs if you send them
- Notes, test results, camera footage and photographs taken during the work
- Invoice and payment records — we do not store your card number
Why we collect it
To get to your property, diagnose the fault, quote it, do the work and invoice it. That is the whole purpose, and we do not collect anything that does not serve it.
Some of it we are also required to keep. Gas and plumbing compliance certificates carry the property address and the details of the work, and they are lodged with the relevant Western Australian regulator because a licensed job cannot be certified any other way.
What we never do
We do not sell, rent or trade your details. We do not pass your address to lead-generation companies. We do not add you to a mailing list because you once had a tap fixed, and we do not run advertising that follows you around the internet afterwards.
How long we keep it
Invoices and job records are kept for seven years, which is what the Australian Taxation Office requires and what a workmanship warranty claim can depend on.
Compliance certificates are kept permanently, because they may be needed by a future owner of the property or by an insurer years later.
Camera footage and photographs are kept for two years and then deleted, unless they form part of a warranty matter or an insurance claim that is still open.
Enquiries that never become jobs are deleted after twelve months.
Keeping it safe
Records are held in access-controlled systems with multi-factor authentication, and only the people doing your job can see them. Paper job sheets are transcribed and destroyed.
If a data breach occurs that is likely to cause you serious harm, we will tell you and notify the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Getting a copy, or having it deleted
You can ask for a copy of anything we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email us and we will respond within thirty days at the outside, and usually within a few working days.
The one thing we cannot delete is a lodged compliance certificate or a record we are legally required to keep for the seven-year period. We will tell you plainly which is which rather than refusing in general terms.
Complaints
If you think we have mishandled your information, tell us first — we would rather hear it directly and fix it. If you are not satisfied with how we respond, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.