Blocked, burst or no hot water? Someone picks up.

Yes, and a plumber answers rather than a message service. For a genuine emergency — a burst, sewage inside, no water at all, a gas smell — we come out. For a dripping tap we will book you in for the morning and save you the after-hours rate, and we will say that on the phone rather than driving out and charging you for it.

At the meter, which is almost always in a green or black box at the front boundary near the footpath. The tap beside the meter turns clockwise to close. Use two hands rather than a tool if it is stiff — snapping the spindle makes a bad night considerably worse. Ring us and we will talk you through it while we drive.

For a genuine emergency in the twelve suburbs we cover, typically inside an hour. You get told a time on the phone rather than a four-hour window, and a text if we are running late.

Do not touch a light switch or anything else electrical, including your phone if it is plugged in. Open the doors and windows, get everyone outside, turn the gas off at the meter or the bottle if you can reach it safely, and ring us from outside. If the smell is strong, ring the gas emergency line first and us second.

We quote the whole job up front rather than charging an hourly rate. You hear the number before anything comes out of the van and you are free to say no. Where there is an attendance fee it is credited in full against the work if you go ahead on that visit — and it is shown on the invoice at zero so you can see it was not quietly added back.

For booked work, no — a Saturday morning replacement costs what a Tuesday one costs. For genuine after-hours emergency attendance between 6pm and 7am there is a call-out from $290, and it is quoted on the phone before we leave, never added afterwards.

Because "competitive rates" tells you nothing and everybody writes it. A range with the reason attached lets you work out roughly where your job sits before you ring, which is the entire point. The bands on each service page are indicative — the fixed price we give you on site is the one that binds.

Then we have made a mistake and we wear it. The only exception is when we find something genuinely different once a wall or a floor is open — and in that case everything stops, you get told, and you get a new number to agree to before anything else happens.

Card, bank transfer or cash on completion. No deposit on domestic work under $2,000, and no surcharge on card.

Yes, and they are separate authorisations in Western Australia — plenty of plumbers hold only the first. Ours are Plumbing Contractor PL 7742 and Gas Fitting GF 3318, both published on every page of this site and on every certificate we issue. It is a fair thing to ask of anyone who quotes you gas work.

Our workmanship, in writing on the invoice. If a joint we made or a unit we installed fails within the year because of how it was done, we come back and it costs you nothing, including after hours. Manufacturer warranties on units run separately and are usually longer — we register them for you.

On anything that runs more than one visit, yes. It is a small business and that is one of the few genuine advantages a small business has: you are not re-explaining your house to somebody new on day three.

Yes, and it is not a favour. Drop sheets go down, old units and packaging leave with us, and drains and floors get washed off. A plumbing job should not be identifiable by the state of the laundry afterwards.

Three to four weeks for the rough-in date, and it is worth having us walk through it before you order fixtures. Ten minutes on site at the planning stage regularly saves people a four-figure sum, because moving a toilet and moving a basin are very different jobs and the tile choice usually gets made before anybody mentions that.

Yes, provided they are WaterMark certified for installation in Australia. A lot of attractive imported tapware is not, and fitting it would void both your insurance and our warranty. Send us the model number before you buy and we will check it, which takes us two minutes and can save you a great deal.

Regularly, and we will coordinate directly with your waterproofer and tiler rather than making you the messenger. If their program slips we move, rather than turning up and charging you for a wasted visit.

Often, yes — the twelve are where we can promise a response time, not a fence. Ring us. If you are twenty minutes past the edge of it we will usually still come; if we genuinely cannot help we will tell you who can rather than stringing you along.